(A young customer comes wandering in during lunchtime, fiddling with the laptops on display.) Me: “Ma’am, can I help you?” Customer: “Oh, yes, please. I’d like to buy a laptop.” Me: “Certainly. What would you be using it for?” Customer: “Facebook, Skype, iTunes, and Civilisation IV. And typing, I guess.” (I show her a sturdy Dell.) Customer: “Excellent, I’ll take it. Does it come with a warranty?” Me: “Yes, ma’am, Dell offers a standard one-year warranty.” Customer: “Uhm, would it be possible to get a… longer warranty?” Me: “We offer an additional three year full warranty for [amount] more.” Customer: “Does it cover… like… EVERYTHING? Like, maybe, falling down stairs, getting rolled over by suitcases, accidental cups of coffee?” Me: *trying not to laugh* “Yes, Ma’am. Everything.” Customer: *sighs, resigned* “I’ll have the full warranty. Something tells me I’ll need it!”
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